WD-40 Company

Customer Service Representative

Category
Customer Service
Country
Australia
Work Location
Sydney - Hybrid

Position Overview

We are seeking a motivated Customer Service Representative, with impeccable attention to detail and strong communication skills to support our customers (retailers) and a friendly supply chain team. 

The role involves processing sales orders, liaising with logistics providers (product delivery) and answering customer enquiries. As the first point of contact for customers and business partners, this person must be highly motivated and passionate about WD-40 Company and our range of products. 

 

The successful candidate will work closely with the Supply Chain Manager and Customer Service team members, to identify process and functional improvements, ensuring all orders are shipped and delivered on time. Excellent communication skills are essential for team collaboration and ensuring our customers are left with positive lasting memories. This role is for a motivated self-starter who is driven to make things better and looking to contribute to team objectives as well as strive to achieve their own personal goals.         

 

As an essential contributor to the Australian WD-40 Tribe, we can offer an excellent work/life balance, flexibility to work from home, competitive remuneration program and developmental opportunities within a supportive and relaxed team environment.

Essential Functions

  • Processing of sales order and preparation of additional documentation with high attention to detail.
  • Review and allocate inventory to customers as required.
  • First point of contact for customers via phone (shared customer service line) and email.
  • Provide customers with exceptional customer service, up-to-date product information and upsell where applicable.
  • Communicate and coordinate with warehouses, carriers, team members and logistics to ensure orders are fulfilled, shipped and delivered on time
  • Update and maintain data integrity in our ERP and associated systems.
  • Resolution of customer inquiries and delivery issues through investigation and liaison with business partners.
  • Investigate and process customer credit requests.
  • Maintenance and review of internal and external standard operating. procedures whilst seeking process improvement opportunities.
  • Maintenance and filing of all e-files as per operating procedures and best practices.

Qualifications

  • 2+ years experience in a B2B customer service role.
  • Data entry or order processing experience. 
  • Excellent communication skills, both written and verbal. 
  • Proven track record of outstanding customer service and strong attention to detail.
  • Demonstrated ability to learn and follow processes, procedures and learn new systems.
  • Knowledge of MS Office suite.
  • HSC completion minimum. Additional studies will be taken into consideration.

What We Can Offer You!

  • Friendly, fun team environment.
  • Excellent work/life balance.
  • Learning and development based culture.
  • All inclusive company conferences and events.
  • Employee Engagement score above 96%.
  • Short Fridays.
  • Flexibility to work from home up to 2 days per week.
  • Competitive remuneration, clear bonus structure and additional Superannuation.
  • Office location in Epping, Sydney.
  • Publicly traded company headquartered in San Diego, California since 1953.
  • Plus more!

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